ABTM in English
The appeal board is an alternative dispute resolution body (ADR-body) designated by Danish authorities to handle complaints from passengers in public modes of transport such as bus, train, Metro or Letbane. The board members meet 6 times a year and decide the cases. The chairman is a judge and the other members are representatives from Consumer Council and public transportation companies. The appeal board is assisted by a secretariat, which conducts a party hearing and collection of elektronical logs in order to prepare the cases to the board members. The final decision from the board will be e-mailed to the parties in question.
Before submitting a complaint to The Appeal Board for Bus, Train and Metro, it is mandatory that you file a complaint to the transport company, which issued your fine, or with which you have the dispute. Contact the transport company by phone or visit their website in order to find their complaint form.
Await their decision, before you contact the appeal board.
English Guidance: (Click here)
English complaint form Appeal board for Bus, Train and Metro: (Click here)
Mandatory complaint fee: Mostly160 DKK. Read more in the guidance above.
ATTENTION!
WE DO NOT MAKE A CASE FILE BEFORE WE HAVE RECEIVED BOTH THE COMPLAINT FORM AND THE FEE IN OUR BANK ACCOUNT
If you have a Danish account, please transfer the money to our account:
Danske Bank:
Reg. nr: 4183
Konto nr. 12040768
If you transfer from a foreign account:
IBAN: DK6630000012040768
SWIFT: DABADKKK
Bank's address:
Danske Bank
Holmens Kanal 2-12
1092 København K
The appeal board's telephone number:
(+45) 22 62 65 00 - Tuesdays 09:30 -11:30 am and Fridays 09:30-11:30 am